Benefits and Disadvantages of Online Banking

Benefits and Disadvantages of Online Banking

This article presents the advantages and disadvantages of online banking. Online banking, often known as internet banking, online banking, or home banking, is an electronic payment system that allows clients of a bank or other financial institution to execute a variety of financial transactions via the financial organization’s website. To give consumers access to banking services in place of traditional branch banking, an online banking system will often link to or be a component of a bank’s main banking system. Although banks across the globe are gradually replacing on-site services with online banking, banks and its client should consider also weight in the disadvantage which might be brought by online banking. Thus, without further ado, let us look at the benefits and disadvantages of online banking. 

personal internet banking account Malaysia

Advantages of Online Banking

  1. Fast and Convenience

Internet banking is more convenient and faster than performing in-person or over-the-phone banking. Clients will not have to stand in line at a bank or go through the layers of inquiries that are common with automated phone assistance. When banking online, you may check your account balance, transfer money, and so on in a couple of minutes if you know what you’re doing.

  1. 24/7 services

It is available at all times. You may do your chores from any location and at any time, including late at night or on holidays when the bank is closed. The only need is that the clients equip an active internet connection. 

  1. Mobility

Since the internet is fast expanding across the globe, clients don’t have to pay a visit in person to the bank anymore. It makes no difference where or when the customers perform their online banking—they can be in a different area of the nation than where the bank operates and still have access to the client’s bank account, or they can access the bank account from overseas for no additional fee.

Disadvantages of Online Banking

  1. Security Issues

This is the main concern of online banking for most customers as we can see the reason behind it. While many online banks are respectable and well-established, it may be difficult to trust a bank that does not have a physical presence, especially when substantial quantities of money are involved. What happens to your money if a website goes out of business? If someone obtains illegal access to your account via a hacked or stolen password or log-in credentials, you run the danger of identity theft — or real theft.

  1. Poor Accuracy

Online banking may be rather imprecise at times. This not only makes the experience less satisfying, but it can also cause issues with more sophisticated transactions, such as applying for a loan. When banking online, it is difficult to transmit private information, and it is also difficult to know if the person on the other end understands what you are trying to say. 

  1. Ads-based instead of customer service

Internet banking websites are frequently designed to promote advertisements and the sale of additional banking services rather than assisting clients in using the website. Adverts frequently take up the majority of the available space on the page, whereas links to help and support, or contact information for dealing with a member of staff in person, are little text links that might be difficult to spot.  


Although online banking does have downsides, customers should fear not using online banking. Both online and traditional banking has pros and cons. I believe that the pros outweigh if not the banking industry would not have applied such a mode of banking to their loyal customers.  

For more information on setting up an online bank account, check out personal internet banking account Malaysia for more details. 

Related Posts
Leave a Reply

Your email address will not be published.Required fields are marked *

Study Advisor